1.1. In these Terms and Conditions the following definitions apply:
“The Company”, “We”, “Us” means Cleaning Gurus Ltd.
“Cleaner” means the person or persons carrying out cleaning services for the Client.
“Client” means the person(s), firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Cleaner.
“Service” means the cleaning services carried out for the Client.
“Cleaning Visit” means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
1.2 Unless the context requires otherwise, reference to the singular includes the plural and references to the masculine include the feminine and vice versa.
2.1 These Terms and Conditions represent a contract between Cleaning Gurus Ltd and the Client.
2.2 Any services ordered through Cleaning Gurus are performed by the Cleaner under a separate contract with the Cleaner.
2.3 The Company is not responsible or liable for the services received from the Cleaners, but if the Client encounters a problem or the Service falls short of the Client’s expectations, we will, at our discretion, do our best to resolve the issue. As appropriate, the Company may rearrange the Service or issue a refund, credit note or completion of the job to the Client’s satisfaction.
2.4 The Client agrees that any use of the Company’s services (including placing an order for services by telephone, email or website) shall constitute the Client’s acceptance of the Company’s Terms & Conditions.
2.5 When booking a cleaning service, the Client is obliged to provide details of name, address, telephone, email and payment details. When the cleaning service is booked, the Client is deemed to accept the Company’s Terms and Conditions unless they state otherwise in writing.
2.6 The charges for the cleaning visit are to be paid to the Cleaner directly on the day of service or by direct debit or bank transfer to the Cleaner if agreed by the Company in writing. For commercial Clients, the Company must be paid directly. Any accounts in arrears due to cheques being returned or insufficient funds being available to complete a standing order will be subject to a £20 administration fee in addition to the outstanding balance.
2.7 If the Cleaner is unable to perform the cleaning service due to sickness or holidays, and if the Client wishes a replacement Cleaner to attend, the Company will aim to provide a replacement Cleaner within two working days.
2.8 The Client agrees never to enter into any financial or private arrangements with the Cleaner other than those agreed by the Company. Any requests for additional services or hours must be arranged and agreed by Cleaning Gurus Ltd. Please note that because the Cleaner works under a separate contract with the Client, the Client may not rely on any promises or claims written or verbally made by a Cleaner to the extent that they purport to bind Cleaning Gurus to any additional or supplementary terms.
2.9 Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
2.10 No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
2.11 PLEASE NOTE any Client who employs a Cleaner booked through the Company, whether temporary, permanent, or on a pay-as-you-go basis, without permission from a director of the Company in writing and/or without paying the referral fee will be liable for a fine of £1000.
3. Our Services
3.1 The Company aims to provide reliable, trustworthy and efficient Cleaners who perform the work specified by the Client in a professional manner. The Company reserves the right to make changes to any part of these Terms and Conditions without notice.
3.2 The Client must allow the Cleaner access to the service address, hot water and power. If the Cleaner arrives at the service address and is unable to access the property and/or there is no hot water and power to enable cleaning, the Client will be liable for the full cost of the cleaning visit. All fragile and breakable items should be secured or removed.
3.3 Regular Cleaning
The Client is responsible for supplying all appropriate cleaning materials and equipment in full working order in addition to making arrangements for access to the service address. The Client is responsible for instructing the Cleaner on safe use of any equipment. The Client is required to check the quality of the cleaning work immediately after completion. In the event that the Client is not satisfied with the standard of work, they should contact the Company within 48 hours of the completion of the service. Unless good reason is given for late notification, the Company will not consider any complaints made after the period of 48 hours has elapsed. Cleaning Gurus is not responsible or liable for the actual services provided by the Cleaner. Notwithstanding this, Cleaning Gurus agrees to help resolve any issues as far as possible. In the event of a complaint being upheld, the Client will allow the Company to send a Cleaner back to the Client’s property to complete the work to the Client’s satisfaction. The Company will not usually refund any payment to the Client in lieu of the Cleaner being permitted to return to the Client’s property to complete the job.
3.4 Carpet Cleaning
There will be a minimum charge of £50 for this service. Cleaning Gurus will not be responsible for failing to remove old stains that cannot be removed during normal carpet cleaning methods. However, the Company will ensure that the Cleaner uses top shelf equipment and detergents and takes all reasonable steps to remove stains.
3.5 Oven Cleaning
The Cleaner will supply detergents and equipment. The inside of the oven will be deep cleaned using non-caustic products. The glass will be pre-cleaned with care. The oven door will be removed before cleaning to ensure a professional finish. Cleaning of the hob and extractor should be requested if required.
3.6 After Builders Cleaning
The Cleaner will supply detergents, equipment and an appropriate number of cleaners, to be agreed with the Client. Any rubbish / small debris left over from building work will be removed. All floors and carpets will be professionally cleaned to remove dust, dirt and markings left by paint or plaster. All windows, sills and window frames will be professionally cleaned. All skirting boards, wainscoting, doors, doorframes, fixtures and fittings will be deep cleaned. All rooms (including bathrooms and toilets) will be deep cleaned and descaled as appropriate, including cleaning of shelves and cupboards, inside and out.
3.7 End of Tenancy Cleaning
The Cleaner will supply detergents, equipment and an appropriate number of cleaners, to be agreed with the Client. Professional cleaning of all the rooms, including surfaces, cupboards, tops of cupboards, inside cupboards, skirting boards, shelves, drawers, doors, doorframes and window frames. All floors and carpets will be professionally cleaned. All rooms (including bathrooms and toilets) will be deep cleaned and descaled as appropriate, including cleaning of shelves and cupboards.
4.1 Cleaning Gurus Ltd is insured by public and employer’s liability cover. The Cleaner has public liability insurance for claims in excess of £250. Please refer to Clause 6.1.
4.2 Accounts in arrears nullify their insurance cover provided by the Company.
5.1 The Client may cancel / reschedule a cleaning visit by giving at least 24 hours notice by telephone and confirming in writing (email is acceptable). If the Client fails to do this then they are liable to pay the charges equivalent to the hourly rate agreed (1 hour) or equivalent to deposit paid to secure the booking. If the Client wishes to stop the service permanently, one week’s notice is required in writing. If the Client fails to do this, a cancellation fee of £60 will be charged. Notice can only be given on weekdays between 8am and 6pm or on Saturdays between 9am and 5.30pm. Any notice given on Sundays will not be accepted. If the Client cancels the service permanently and requires keys to be returned, £6.50 will be charged to cover the cost of Special Delivery post.
5.2. PLEASE NOTE that by entering into a service agreement with Cleaning Gurus, the Client agrees that after the termination of the cleaning service he/she will not hire or use services provided by a present or past Cleaner introduced to the Client by the Company for a period of 12 months. If the Client wishes to hire or use services provided by such a Cleaner, then he/she must pay a referral fee of £500 to Cleaning Gurus to cover loss of earnings, and recruitment and training costs. If this is not paid within 28 days, a fine of £1000 becomes payable (refer to 2.11). The Client will equally not refer any Cleaner introduced by Cleaning Gurus to any family, friends or acquaintances with the intention of providing further work for the Cleaner without the permission of Cleaning Gurus.
5.3 It is the Client’s responsibility to cancel any Standing Order. Non cancelled Standing Orders will be subject to a £20 administration fee when refunded.
6. Complaints and Claims
6.1 The services booked by the Client are the responsibility of the Cleaner who provides them. Cleaning Gurus is not responsible or liable for the actual services provided by the Cleaner. Notwithstanding this, Cleaning Gurus agrees to help resolve any issues as far as possible. The Complaints and Claims policy set out below applies to all the Services detailed in Section 3.
6.2 The Client accepts and understands that poor service, breakages/damage and / or theft must be reported within 24 hours from the service date.
6.3 If the Client is dissatisfied with the service provided by a particular Cleaner, they may request that Cleaning Gurus allocate a new Cleaner.
6.4 The Company is not liable for damage caused by faulty materials / equipment provided by the Client, accidental damages worth £50 or less, or any damage caused if the Client’s account is in arrears. A claim should be made against the Cleaner’s insurance in the event of damage.
6.5 Cleaning Gurus accepts responsibility for any foreseeable loss or damage that is suffered by the Client as a result of us failing to meet any relevant booking and/or payment obligations. Cleaning Gurus is responsible for taking the Client’s bookings and passing those on to the relevant Cleaners. Where Cleaning Gurus has breached this duty, for example by failing to pass on the Client’s booking, Cleaning Gurus accepts liability for any reasonably foreseeable loss or damage suffered as a result.
6.6 Cleaning Gurus is responsible for providing cleaners who are capable of performing the task at hand, who are legally eligible to work and for requiring the Cleaners to agree by contract that they have public liability insurance. Where Cleaning Gurus has been negligent and/or breached this obligation, the Company will be liable for any reasonable loss or damage suffered as a result. However, the Company’s liability won’t include any losses relating to the Client’s business, even if those losses are reasonably foreseeable. These types of losses include (for example) loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time.
Updated 10th November 2016